How may we help?

• Do you offer gift wrap?
• How do I change or cancel my order?
• How much is shipping?
• My tracking is not updating?
• The pair I want is sold out!
• What is the status of my order?
• Where can I find my order number?

See all articles in Shipping and orders →

• Do you have a warranty?
• Can I expedite an exchange?
• How do I make a gift exchange?
• What is your holiday return policy?
• What is your return policy?

• How do Veldskoen fit?
• Will my shoes stretch to fit my feet?
• I have narrow feet; will Veldskoen fit well?
• I have wide feet; will Veldskoen fit well?
• I wear a men's 7! What do I do?
• Are any of your shoes vegan?
• Do your shoes have good arch support?

See all articles in Fit and Sizing →

• Does Veldskoen offer coupons or discounts?

• Can our shoes be resoled
• Do you resole
• How do I clean My Suede Veldskoen
• How do I clean my Veldskoen?

• Can I buy extra laces?
• What's with the name?
• Where are the Veldskoen made?
• Why is there a variation in color?

• Are gift cards transferable?
• Can I choose my eGift card currency?
• Does the gift card amount include shipping costs and applicable taxes for each pair?
• How can I check my gift card balance?
• How do I send a gift card?
• How do I use my Veldskoen gift card?
• Where do I find gift cards?

See all articles in Gift Cards →

• Do you store my credit card details?
• When can I expect my refund?

• How do I redeem my rewards?

• How do I get Notified of Out of Stock Shoe ?